Last updated: 20 September 2026
Love Wash (“we”, “us”, “our”) operates self-service laundromat locations in Mascot, Waterloo, St Marys and Bella Vista, NSW, and the website lovewash.com.au. This policy explains what personal information we collect, how we use it, and the choices you have, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Information we collect
We collect information you give us directly, such as:
- Your name, email address and phone number when you contact us, join our Love Wash Membership, book a dry cleaning appointment, or submit a partnership/business enquiry.
- Payment-related information processed by our in-store card/coin payment terminals and membership top-up system (we do not store full card numbers ourselves — this is handled by our payment processor).
- Messages, calls or emails you send us, and any details you choose to include in them.
We also collect some information automatically when you visit our website, such as your IP address, browser type, pages viewed and how you found the site, using cookies and standard analytics tools (for example, Google Analytics).
How we use your information
We use the information we collect to:
- Operate your Love Wash Membership account and process credit top-ups and usage.
- Respond to enquiries, bookings (such as Waterloo dry cleaning appointments) and business partnership requests.
- Send you service-related communications, and marketing about offers or promotions where you have not opted out.
- Maintain the security of our stores and payment systems, and improve our website and services.
- Meet our legal and regulatory obligations.
Cookies and analytics
Our website uses cookies to remember your preferences and to understand how visitors use the site (via tools such as Google Analytics). You can disable cookies in your browser settings, though some parts of the site may not work as well as a result.
Sharing your information
We do not sell your personal information. We may share it with trusted third parties who help us run our business — such as payment processors, our website host, email/SMS providers, and IT support — and only to the extent needed for them to provide their services to us. We may also disclose information where required by law.
Data security and retention
We take reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access. We keep your information only for as long as we need it for the purposes described above, or as required by law.
Your rights
You can ask us to access or correct the personal information we hold about you, or ask us to explain how we’ve handled it, by contacting us using the details below. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
If you have any questions about this Privacy Policy, please contact us at info@lovewash.com.au or call 0435 602 757.
