Customer Support

Refund Request

Complete the form below — we'll review and respond within 2–5 business days

⏱ Before you submit — check your bank first
▼
Sometimes a payment may appear on your bank statement but has not actually been received by us. This can happen due to a bad tap, a tap not held long enough, or a temporary hold placed by your bank.

If you think this may be your situation, please make the payment again and use the machine. If you still see a double charge after 1–3 business days, come back, fill in this form and explain what happened.
📎 Submit as much evidence as possible
▼
To process your refund quickly, please include:
  • A screenshot of your bank statement showing the transaction
  • Any error message that appeared on the machine screen
  • A photo of the machine showing the machine number if visible
  • Any receipt or notification from your bank or payment app
The more evidence you provide, the faster we can validate your claim.
📋 What qualifies for a refund
▼
A refund is considered only when:
  • The machine failed to operate after payment was taken
  • A genuine double charge is confirmed in our payment system
Refunds are not issued for dissatisfaction with results, forgotten detergent, user error, or items left in pockets.
🔄 What happens after you submit
▼
Once received, our team will:
  • Review your details and cross-check our payment system
  • Contact you within 2–5 business days if more information is needed
  • Process approved refunds via bank transfer — allow a further 3–7 business days for funds to appear
No need to call us — if your submission is received, we will reach out to you directly.
📬 One submission per incident only
▼
Please submit once per incident only. Multiple submissions for the same issue will not speed things up — it will delay your claim as our team reconciles duplicates before proceeding.
⚠️ Accuracy matters
▼
Providing false or misleading information may result in your claim being declined. Repeat or fraudulent claims are tracked in our system and may result in your details being flagged across all Love Wash locations.
💬 We may call you for more information
▼
In some cases a member of our team may call you on the mobile number provided to gather additional details. Please ensure your number is correct and you are available during business hours.

✓ Request Received

Thank you. Our team will review your details and contact you within 2–5 business days. There is no need to call us — we will reach out to you directly.

Your Details
Full name is required
Mobile number is required
Valid email address is required
Visit Details
Please select a store
Please select machine type
Machine number is required
Date is required
Time is required
What Happened
Please describe the issue
Payment Details
Please enter last 4 digits
Please enter last 4 digits

How to find your Apple Pay virtual card number

  1. Open the Wallet app on your iPhone
  2. Tap the card you used for this payment
  3. Tap the … (three dots) in the top-right corner
  4. Scroll down to Card Information or Device Account Number
  5. The last 4 digits shown are what we need

Note: Your bank may label this "Device Account Number" — that is correct, it is the number used for tap payments.

Please enter last 4 digits

How to find your Google Pay virtual card number

  1. Open Google Wallet or Google Pay
  2. Tap the card you used for this payment
  3. Tap View details or Card information
  4. The last 4 digits shown are what we need

Note: Google Pay uses a device-specific virtual number for security — that is the number used for your tap payment.

Supporting Evidence
📎

Click to upload or drag and drop

JPG, PNG, PDF accepted

We will review your request and respond within 2–5 business days

Phone

(+61) 0435 602 757

7am – 10pm, every day

About Love Wash

At Love Wash, we understand the challenges of balancing busy lives. Our mission is to simplify laundry so you can focus on what truly matters — family, passions, and well-deserved breaks. — Kay & SP

Quick Links

Our Locations

About Us

Support

Stay In The Loop

Laundry tips, new locations and the occasional special offer.

Copyright © 2026 Love Wash. All rights reserved.

Privacy Policy Terms of Use